Terms of Use

1. Website information and inquiries

The website describes our cleaning services and provides ways to contact us. Descriptions, images, and examples help you evaluate our services; they are not a binding offer, a final quote, or a promise of a particular result.

Sending an inquiry or requesting a quote does not confirm an appointment, create a paid service agreement, or authorize billable work. Availability, price, and the scope of cleaning must be confirmed directly with Pristine.

2. Separate cleaning-service agreements

Before a cleaning service begins, the parties should agree on the relevant scope and commercial terms, including the property and areas to be cleaned, included and excluded tasks, schedule, price, payment timing, property access, and any cancellation or rescheduling arrangements.

A signed or otherwise validly accepted service agreement governs that cleaning service and takes priority over these website Terms if there is a conflict. This website does not establish cancellation fees, a refund policy, a recurring-service commitment, or a satisfaction guarantee. Confirm those details in your service agreement.

3. Permitted use

You may access the website to learn about Pristine, evaluate services, and contact us for lawful purposes. When contacting us on behalf of an organization, you must have authority to make the inquiry and share the information you provide.

You must not:

• Use the website for fraud, impersonation, harassment, or other unlawful activity.
• Attempt unauthorized access to systems or data, bypass access controls, or introduce malicious code.
• Disrupt the website or send automated traffic that unreasonably burdens its infrastructure.
• Misrepresent an affiliation with Pristine or use its branding to imply an endorsement without permission.
• Use website content in a way that infringes another person's intellectual property, privacy, or other legal rights.

4. Website content and intellectual property

The Pristine name, logo, original website content, and other materials are owned by Pristine or used with permission, except where another owner is identified. Third-party software, fonts, and icons remain subject to their respective licenses.

You may view the website, link to it, and retain reasonable copies for evaluating our services. Other reuse of protected content requires permission unless applicable law or a relevant license allows it. No ownership of Pristine branding or website materials transfers through website use.

5. Information you send us

Only send information you have the right to share. You retain any ownership rights in the materials you provide; sending an inquiry does not transfer those rights to Pristine. We may review and use the materials to evaluate and respond to your request.

If you share property photographs or details, avoid including other people's private information. Do not send payment card details, door or alarm codes, or other sensitive access information in an initial inquiry. Arrange an appropriate method directly with us when needed for an agreed service. Our handling of personal information is described in the Privacy Policy.

Read the Privacy Policy

6. Cleaning descriptions and expectations

References to residential, commercial, Airbnb, move-in/out, or post-construction cleaning describe types of work available to discuss. The appropriate tasks, methods, and schedule depend on the property, its condition, and the agreed service scope.

Photographs and customer reviews illustrate the website or individual experiences; they do not guarantee identical results for every property. Any special requirements, surface-care instructions, hazards, exclusions, or service guarantees should be discussed directly and included in the service agreement.

7. Third-party services and links

Email and phone links use your own communications applications. The Instagram link leads to an external service with separate terms and privacy policies. We do not control the availability or content of external services, and a link does not necessarily imply an endorsement.

8. Website availability and information

We may update, correct, suspend, or discontinue parts of the website. We aim to keep its information useful, but do not guarantee that every description is complete, current, or free from error. Contact us to confirm details that affect a service decision.

To the extent permitted by applicable law, this informational website is provided "as is" and "as available," without warranties of uninterrupted availability, fitness for a particular purpose, or freedom from errors or harmful components. This paragraph does not change any express warranty in a separate cleaning-service agreement or any right that the law does not allow us to exclude.

9. Limits of responsibility

To the extent permitted by applicable law, Pristine is not liable for indirect, incidental, special, or consequential losses resulting from use of, or inability to use, this informational website.

Nothing in these Terms excludes or limits liability for fraud, willful misconduct, or any liability that cannot lawfully be excluded or limited. Mandatory consumer protections remain in effect. Responsibility for paid cleaning services, including any property-damage claims, is governed by the applicable service agreement and law.

10. Applicable law and concerns

These website Terms are subject to applicable law. Nothing in them deprives you of rights or remedies that apply under mandatory consumer-protection law where you live.

If you have a concern about the website, contact pristinesitesolutionsllc@gmail.com so we can try to resolve it. These Terms do not require arbitration, waive class actions, or prevent you from seeking a remedy available under applicable law.

11. Changes to these Terms

We may update these Terms by posting a revised version and changing the date above. Changes apply prospectively. Where applicable law requires notice or agreement to a change, we will follow that requirement.

Updates to these website Terms do not amend an existing client agreement. Any amendment to a client agreement must follow the process specified in that agreement. If a provision of these Terms cannot be enforced, the remaining provisions continue to apply to the extent permitted by law.

12. Contact us

Questions about these Terms may be directed to Pristine Site Solutions using the details below.