Privacy Policy

1. Information you choose to provide

If you email or call us, we receive information you choose to provide. This may include your name, email address, telephone number, property location, type of space, cleaning needs, preferred dates, and the contents of messages, photos, or attachments. We use it to respond and discuss your request.

The website has no customer account registration, online booking or payment collection, newsletter sign-up, or contact form. Email and telephone links open your own email or calling application. We receive your inquiry only if you choose to send it or complete the call.

Please avoid including payment card details, health information, door or alarm codes, identification documents, or photographs of sensitive personal items in an initial inquiry. Contact us first to arrange an appropriate way to share any access information needed for a confirmed service.

2. Information processed when you visit

Our hosting and security providers may process technical information needed to deliver and protect the website, including your IP address, browser and device information, requested pages, request time, referring address, and error or security logs. Vercel provides hosting for this edition of the website.

The website itself has no visitor analytics service, advertising pixels, behavioral advertising tools, or session-replay software. Hosting and security processing is separate from those optional tools.

3. How we use information

We use information for the following purposes:

• Responding to questions, discussing cleaning needs, and preparing requested quotes.
• Coordinating availability and managing communications about a potential or agreed cleaning service.
• Delivering, maintaining, troubleshooting, and protecting the website.
• Meeting legal obligations, keeping appropriate business records, and addressing disputes or misuse.

Contacting us does not enroll you in a newsletter. We do not currently operate a newsletter through this website.

4. When information is disclosed

Information may be processed by providers that support website hosting, security, email delivery, telephone communications, and business operations. The information shared depends on the service and the purpose of the processing.

We may also disclose information when required by law or valid legal process, to protect rights and safety, or at your direction. If a business transfer affects information covered by this policy, any transfer remains subject to applicable law and required notices.

The website does not use advertising networks or tools that sell or share visitor information for cross-context behavioral advertising.

5. Browser preferences, cookies, and privacy signals

The website saves your light or dark theme and motion preferences in your browser using local storage, under the names pristine-theme and pristine-motion. These settings help the website remember your choices on that browser. They are not used by our website code to identify you or track you across websites.

You can change these preferences using the website controls, or remove the saved values by clearing this website's data in your browser settings. Removing them resets your saved choices. Your browser's reduced-motion preference is also used when deciding whether to animate the page.

We do not set analytics or advertising cookies or use tracking pixels in this website. Hosting and security services may use necessary cookies or similar technology to protect against abusive traffic.

The website does not track browsing activity across third-party websites. Its behavior does not change in response to a Do Not Track signal because that tracking is not performed. It has no advertising sale or sharing activity for a Global Privacy Control signal to opt out of.

You can manage cookies through your browser settings. Blocking necessary cookies may affect security checks. If we add analytics or advertising technology, we will update this policy and provide any notices, choices, or consent mechanisms required before that processing begins.

6. How long information is kept

We retain inquiry and business records for as long as needed to respond to your request, manage the relationship, meet applicable recordkeeping requirements, and resolve disputes. The appropriate period depends on the type of information and the purpose for keeping it.

Hosting and communications providers may retain operational records under their own service settings and retention schedules. You can contact us to ask about, or request deletion of, information associated with your inquiry. Legal obligations and legitimate recordkeeping needs may limit what can be deleted.

7. Your choices and privacy requests

You can choose not to contact us or not to provide optional information. To ask about information you have shared, request access, correction or deletion, or ask us to stop nonessential follow-up, email pristinesitesolutionsllc@gmail.com with the subject "Privacy request."

Depending on your location and the laws that apply, you may have additional rights, including a copy of your information, an objection to or restriction of certain processing, withdrawal of consent where processing relies on consent, or a complaint to a privacy regulator. We handle applicable requests within the time required by law.

We may need limited information to verify your identity or an authorized representative's authority before fulfilling a request. Please do not send government identification unless we request it through an appropriate channel. We will not penalize you for exercising an applicable privacy right.

8. Security and processing locations

No internet transmission or storage system can be guaranteed completely secure. Use care when deciding what to send by email. Contact us before sharing property access details or other sensitive information.

Information may be processed in the United States or other locations where our service providers operate. Privacy laws may differ between those locations. Any legally required protections for international transfers must apply; visiting this website does not waive your privacy rights.

9. Children's privacy

This website is intended for people seeking cleaning services for homes, businesses, and other properties. It is not directed to children under 13, and we do not knowingly request their personal information.

If you believe a child under 13 has provided personal information to us, contact pristinesitesolutionsllc@gmail.com so we can investigate and arrange appropriate deletion.

10. External services

Your email provider, telephone provider, and any external website you choose to visit operate under their own privacy policies. The Instagram link takes you to an external service; this website does not embed an Instagram feed or advertising pixel.

Vercel provides a privacy notice covering its own services, including applicable hosting and security processing.

Vercel privacy notice

11. Changes to this policy

We will post updates on this page and revise the date above. If a change requires additional notice or consent under applicable law, we will provide that notice or seek that consent. A new policy does not by itself authorize a use of previously collected information that requires your consent.

12. Contact us

For questions about this policy or to make a privacy request, contact Pristine Site Solutions using the details below.